Shipping

Statement of Liability

It is the Responsibility of our customers to review and understand our strict shipping and returns policies when making purchases.

Please understand we must follow the protocols listed below for all online sales through Secret Sneaker Store (SSS).

If you have any questions regarding our shipping and returns policies, feel free to send an email to shyinbox@live.com!

Shipping Rates

 In-store pickup is also available free of charge.

Shipping

When placing an online order through Secret Sneaker Store (SSS), all items are shipped through Australia Post. Shipping estimates are therefore provided through the Australia Post website once the shipment has left our warehouse. Please note that SSS is not responsible for items lost in transit caused by Australia post - we do offer insurance with shipping at checkout to fully cover you if your parcel is lost. 

Shipping Within Australia

Shipping within Australia through Secret Sneaker Store (SSS) is completed through Australia Post.

Delivery Times:

• Standard Domestic Shipping is 3 - 6 business days (except WA which could take up to 7 business days).
• Express Domestic Shipping is 1 - 5 business days (except WA which could take up to 5 business days)
• Instore pickup is usually ready within 24 hours.

Shipping Outside Australia

Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram. 

Hence for international shipping, prices and estimated shipping times may vary - depending on customs laws and distance from Australia.

ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. By placing an order on our website, you agree that SSS is not responsible for any custom duties, fees or taxes incurred as a result of your purchase.

• Custom inspections and import taxes are not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be before placing an order.

• Where a custom duties, fees or taxes has been charged to you from your local authority as a result of your purchase, you must pay the amount to your local authority. Failure to do so means you forfeit your purchase and you will not be eligible for a refund. 

• For NZ customers and NZ deliveries:

  • We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.

• All orders are shipped from our store locations or warehouse via Australia Post.

• Once exported from Australia, parcels are transferred to your countries most reliable shipping service.

For info about returns please see here.

Promotion Terms and Conditions

Please see our terms and condition for purchases made during a sale/promotion here

Disclaimer

Secret Sneaker Store (SSS) reserves the right to provide refunds when necessary. Each situation will be judged on a 'case-by-case' basis.